Reference

Terms Conditions That Govern Your vcity99 Account

Every account opened on vcity99 is subject to these Terms & Conditions — they set out what you can expect from us, what we expect from you, and how your wallet activity, including deposits through Touch 'n Go eWallet, Boost, or GrabPay, is handled.

Account ownership rulesWallet & payment conductEligibility by local lawDispute & amendment process

Explore the Lobby Read FAQ

HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

These Terms & Conditions are not just rules we publish — they shape how your account data is stored, how your wallet history is retained, and how we handle any request you make to amend or close your account. We keep this consistent so you always know where you stand.

Account Security

Your login credentials are protected under our security protocols. If you suspect unauthorised access, contact us immediately — we can lock the account and investigate the session log.

Data Retention

Transaction records — including Touch 'n Go eWallet and GrabPay deposits — are retained for the period required by our internal compliance schedule. You may request a summary via the Help Centre.

Cookie & Tracking Use

We use session cookies to keep your account active between pages. Analytical cookies help us identify which parts of the platform are used most; you can manage cookie preferences from your browser settings.

Amendment Requests

If you need to update account details — mobile number, preferred payment method, wallet linked to your profile — submit the request through live chat with valid verification ready.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these Terms & Conditions is unclear or you believe something in your account has been applied incorrectly, reach out before taking any further action. Players in Kuala Lumpur and across Malaysia can contact us through the channels below — we handle terms queries separately from general account support so your question reaches the right team faster.

Live Chat Open the chat window from any page inside your account. Describe your terms question clearly and our team will pull up the relevant clause with you.

Email Support Send a detailed message to our support address. Include your account ID and the specific section you are querying — this speeds up the review process considerably.

Help Centre The Help Centre holds an indexed copy of current terms and amendment history. Search by topic — wallet rules, eligibility, account limits — to find the clause that applies.

What These Terms Cover and How They Apply

vcity99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating and using a vcity99 account, you confirm that you have read and accepted these Terms & Conditions in full. The terms govern every action tied to your account — from placing a bet on an English Premier League match to switching over to Royal

1
Baccarat after the final whistle. They also apply to every funding action: when you send a deposit through Touch 'n Go eWallet or Boost, the transaction is treated as your acknowledgement of the relevant payment clause. We may update these terms from time to time; the
2
revised version takes effect as soon as it is published on this page, so checking back is your responsibility. Where a section covers access or eligibility, availability depends entirely on the laws in your local area — we do not determine what is permitted in your
3
jurisdiction, and we rely on you to know your own rules. Accounts found to be operated in restricted regions, or where activity appears to breach local law, may be suspended pending review. Your account is personal to you: sharing credentials, creating duplicate accounts, or accessing the
4
platform through prohibited means are each a breach of these terms and may result in account action without prior notice.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the Terms & Conditions apply to everyday account activity — from wallet deposits to access eligibility and amendment rights.

Yes. Every payment method listed in your account — Touch 'n Go eWallet, Boost, GrabPay — is subject to the payment conduct clauses in these terms. Depositing through any of them constitutes acceptance.

We publish the updated version on this page. Continued use of your account after the update is live means you accept the revised terms. We recommend checking this page regularly to stay current.

Access depends on local law where you are located. We make the platform available where local law permits — it is your responsibility to confirm that access is lawful in your area before proceeding.

Sharing account credentials, opening multiple accounts, and using the platform in a way that contradicts local law are all breaches. Any of these may result in account suspension or permanent closure without prior notice.

Send a request through live chat or email support with your account ID. We will pull together the relevant wallet and transaction history within the timeline set out in our data retention policy.

Contact us via live chat and reference the specific clause you believe was applied incorrectly. Our terms team reviews each case separately from standard account queries to keep the process focused.

Reference