Data We Hold and Why We Hold It
We collect personal information at three points: when you register an account, when you make a transaction, and when you browse the platform. Registration data includes your name, email address, phone number and date of birth. Transaction data covers deposit and withdrawal records tied to whichever
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payment method you used — Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. Browsing data includes pages visited, session length and device type, collected through cookies and server logs. We do not sell this information to third parties. Data is shared only with payment processors
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needed to clear your transaction and with identity verification services required by our platform policy. Retention periods vary: account registration data is held for as long as your account remains active; transaction records are kept for the period required under our platform compliance framework; cookie data
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is cleared according to the expiry settings described in our cookie section. Access to your data within vcity99 is restricted to teams who need it to operate your account — support, payments and security. Where local law applies and permits, you have the right to request
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a copy of your data, ask for corrections, or request deletion. Use the contact path in the Support section of this page to raise any of those requests.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.